Rockstar Cleaning Way

Cancellations require a 48 hour advance notice to avoid a cancellation fee equal to 50% of your scheduled service. Please consider how late cancellations may negatively impact your cleaner’s earning potential for the day. Without enough notice, it’s difficult for us to find a replacement cleaning. Don’t worry, we will give you 3 free passes a year.

RockStar Cleaning is closed on the following holidays. If your scheduled cleaning falls on one of these holidays, our staff will reach out and find the best alternative date available to move your normal cleaning to. We also close when  Area schools close for a “Snow Day” or if MoDot has issued a travel advisory. We take the safety of our cleaners very seriously. In the event that we have a “Snow Day” you will receive a notification text/email and we will reach out to get everyone rescheduled as quickly as possible. Sometimes this is the same day, and sometimes in the event of a lengthy winter weather event, this may be up to several days long. We will get your cleaning taken care of as quickly as possible.

Holiday Schedule:
-New Year’s Day (01/01)
-Memorial Day (05/27)
-Independence Day (07/04)
-Labor Day (09/02)
-Thanksgiving Day (varies)
-Black Friday (varies)
-Christmas Eve (12/24)
-Christmas Day (12/25)

Please ensure we have full access to your home on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers in the home, and beloved pets are not in the way of the cleaning, etc.) In the event we arrive for your scheduled cleaning and find ourselves unable to access your home or are unable to clean, there will be a charge equal to 50% of your scheduled cleaning service fee for the time blocked off and travel. The arrival time is an estimated time or time range.

Payment is due at the time of services. We accept all major credit/debit cards. Checks (made payable to RockStar Cleaning) or cash. If paying with cash, please put the cash inside of a sealed envelope with “RockStar Cleaning” written on the outside of the envelope, or our cleaners will not be allowed to take it. We require all clients to have a valid credit card on file at all times.

Sometimes life just happens, and unpredictable circumstances such as inclement/dangerous weather, vehicle accidents on the road, or health emergencies may lead to last-minute rescheduling. We always try our hardest to avoid any inconvenience to our clients.

We reserve the right to refuse service for any reason. Some reasons include: property or the condition of the home is not as described by client, cleaning job requested not as described by client, cleaners feeling uncomfortable, with the job site, client or pets. Please keep aggressive or overly friendly pets in a safe area.

We DO NOT allow clients to engage in a direct working relationship with any employee of RockStar Cleaning. The solicitation of RockStar Cleaning employee(s) for a client’s private hire will result in termination of service(s) and the client will be required to pay a hiring fee of $2,500 for hiring an employee.

One of the most important things to keep in mind is that we cannot make your cleaning experience amazing without your communication! Please let us know how to make you happy by calling or texting the office at 573-616-8732

Did we miss something?…Let us know!

Do you not like the way something smells?…Let us know!

Want us to skip a room?….. Let us know!

Love your cleanings?….. Let us know! (our cleaners are rewarded for

great reviews!)

See….. It’s that easy! Just let us know what you need, and we will come back and correct it!

We are looking forward to providing you with  what you

deserve;  enjoying your sweet time, peace of mind & freedom to enjoy life and a clean house cleaned by RockStar Cleaning!